Elementor Checkout Page Not Working? Fix It

You’ve built a stunning online store with WooCommerce and designed beautiful product pages using Elementor. Everything looks perfect until your customers hit the checkout button, and suddenly, the Elementor checkout page isn’t working as expected. This can be incredibly frustrating – and costly – as it directly impacts your sales.

Whether it’s a blank page, an endless loading spinner, incorrect fields, or submission errors, a malfunctioning Elementor checkout page can send potential buyers running. But don’t worry, you’re not alone, and these issues are often solvable. As experts in WordPress and Elementor, we’ve compiled the most comprehensive guide to help you diagnose and fix your Elementor checkout page troubles.

In this in-depth article, we’ll cover various scenarios, walk you through step-by-step troubleshooting, and provide actionable solutions to get your checkout process running smoothly again. Let’s dive in and troubleshoot why your Elementor checkout page not working!

Understanding Why Your Elementor Checkout Page Might Not Be Working

Before jumping into solutions, it’s crucial to understand the common culprits behind an Elementor checkout page not working. The checkout page is a complex component, relying on several interwoven systems:

WooCommerce: The e-commerce backend handling products, orders, and the core checkout process.
Elementor: The page builder that designs the frontend layout and incorporates WooCommerce widgets.
WordPress: The underlying CMS platform.
Themes: Your active WordPress theme, which can introduce styles or scripts.
Plugins: Other installed plugins (payment gateways, caching, optimization, security, etc.) that might interfere.
Server Environment: Your hosting configuration, including PHP version, memory limits, and server-side errors.

Any conflict or misconfiguration within these layers can lead to an unresponsive or broken checkout page. Let’s systematically address them.

Initial Troubleshooting Steps: The Basics to Fix Elementor Checkout Page Not Working

Sometimes, the simplest solutions are the most effective. Start with these fundamental checks before diving into more complex diagnostics.

1. Clear Caches: Browser, WordPress, and Server

Caches are designed to speed up your site, but outdated cached data can often hide recent changes or perpetuate old errors. This is frequently the first thing to check when your Elementor checkout page not working.

Browser Cache: Your browser stores local copies of websites. A hard refresh (`Ctrl + F5` or `Cmd + Shift + R`) often bypasses this, but clearing your browser’s history and cache is more thorough.
WordPress Caching Plugins: If you use plugins like WP Rocket, LiteSpeed Cache, W3 Total Cache, or SG Optimizer, clear their caches.

Step-by-Step: Clearing Plugin Cache
1. Log in to your WordPress dashboard.
2. Navigate to your caching plugin’s settings.
3. Look for an option like “Clear Cache,” “Purge All Cache,” or “Delete Cache Files.”
4. Click to clear.
Server-side Cache (Hosting): Many modern hosts (like Hostinger) implement server-side caching. Check your hosting control panel (e.g., hPanel, cPanel) for options to clear server caches.

Step-by-Step: Clearing Hostinger Cache (hPanel)
1. Log in to your Hostinger hPanel.
2. Go to the WordPress section and select Cache Manager.
3. If caching is enabled, click the “Purge All” button.

After clearing all caches, try accessing your Elementor checkout page again in an incognito/private browser window to see if the issue persists.

2. Update Everything: WordPress, Elementor, WooCommerce, Theme, and Plugins

Outdated software is a common source of bugs and compatibility issues. Ensuring all components are up-to-date is a critical maintenance step and often resolves an Elementor checkout page not working problem.

Step-by-Step: Updating Components

Backup Your Site: Crucial! Before any major updates, always create a full backup of your website. Most hosts offer backup solutions, or you can use a plugin like UpdraftPlus.
Update WordPress: Go to Dashboard > Updates in your WordPress admin area.
Update Elementor and Elementor Pro: Navigate to Plugins > Installed Plugins. Look for Elementor and Elementor Pro and click “Update Now” if available.
Update WooCommerce: Similarly, update WooCommerce from the Plugins page.
Update Your Theme: Go to Appearance > Themes. If an update is available for your active theme, perform the update.
Update Other Plugins: Update all other active plugins from the Plugins page.

Test the checkout page after updating to see if the issue is resolved. Remember to test after each major component update if possible, to pinpoint the cause.

3. Check WooCommerce Pages Configuration

WooCommerce requires specific pages (Shop, Cart, Checkout, My Account) to function correctly. A misconfigured checkout page within WooCommerce settings can lead to your Elementor checkout page not working.

Step-by-Step: Verifying WooCommerce Page Settings

Go to WooCommerce > Settings in your WordPress dashboard.
Click on the Advanced tab.
Under “Page setup,” ensure that the “Checkout page” dropdown correctly points to your designated checkout page (usually named “Checkout”).
If it’s incorrect or missing, select the correct page. If you deleted your original checkout page, you might need to recreate it and then select it here. You can also click the “Create Pages” button at the top of the Advanced settings if default pages are missing.
Click Save changes.

For more details, refer to the official WooCommerce Pages documentation.

Advanced Solutions for an Elementor Checkout Page Not Working

If the basic steps didn’t resolve your problem, it’s time to dig deeper into potential conflicts and configurations.

4. Theme Conflicts: Switch to a Default Theme

Your theme might be interfering with Elementor or WooCommerce, causing the Elementor checkout page not working issue. A quick way to check this is to temporarily switch to a default WordPress theme.

Step-by-Step: Testing Theme Conflict

Backup Your Site: Always back up before changing themes.
Go to Appearance > Themes.
Activate a default WordPress theme like Twenty Twenty-Four or Twenty Twenty-Three.
Crucially, keep your Elementor-designed checkout page as is. This test checks if the theme’s core functionality or scripts are breaking the Elementor/WooCommerce integration.
Test your Elementor checkout page. Add an item to the cart and proceed to checkout.
If the checkout page starts working, your theme is the likely culprit. You’ll need to contact your theme developer for support or consider using a theme explicitly designed to work well with Elementor, like Hello Elementor or Astra.
After testing, reactivate your original theme.

5. Plugin Conflicts: Deactivate and Test

This is arguably the most common cause of an Elementor checkout page not working. Another plugin might be conflicting with Elementor, WooCommerce, or both.

Step-by-Step: Identifying Plugin Conflict

Backup Your Site: Essential before deactivating plugins.
Go to Plugins > Installed Plugins.
Deactivate all plugins except Elementor, Elementor Pro, and WooCommerce.
Test your Elementor checkout page. If it works, a deactivated plugin was causing the issue.
Reactivate your plugins one by one, testing the checkout page after each activation.
- Once the Elementor checkout page stops working again, you’ve found the problematic plugin.
- Keep that plugin deactivated and contact its developer for support, or look for an alternative.
If the issue persists even with only Elementor and WooCommerce active, the problem lies within Elementor, WooCommerce, your theme, or your server environment.

Tip: Pay special attention to optimization plugins, security plugins, payment gateway plugins, or any plugin that modifies WooCommerce functionality.

6. Recreate Your Elementor Checkout Page

Sometimes, the Elementor template for the checkout page itself can become corrupted or misconfigured. Recreating it can often resolve display or functionality issues.

Step-by-Step: Recreating the Elementor Checkout Page

Go to Pages > All Pages in your WordPress dashboard.
Locate your current checkout page and note its name. You can either delete it or rename it (e.g., “Checkout (Old)”) for backup purposes.
Create a new page: Go to Pages > Add New.
Title the new page “Checkout” (or whatever you named your original).
In the page content area, add only the WooCommerce shortcode for the checkout page: [woocommerce_checkout]. Do NOT edit with Elementor at this stage.
Publish the page.
Go to WooCommerce > Settings > Advanced and ensure this newly created “Checkout” page is selected as your Checkout page.
Now, edit this new page with Elementor. Add the “Checkout” widget from Elementor’s WooCommerce widgets.
- If you’re using Elementor Pro, you can create a custom Checkout page template: Go to Templates > Theme Builder > Checkout and create a new one, ensuring it’s applied correctly.
Save your Elementor changes and test the checkout page.

This ensures you have a clean slate for your Elementor checkout page design.

7. Check Elementor System Info and Server Requirements

Elementor and WooCommerce have specific server requirements. If your hosting environment doesn’t meet these, your Elementor checkout page not working could be a symptom.

Step-by-Step: Checking System Info

Go to Elementor > System Info in your WordPress dashboard.
Review the “Server Environment” section. Look out for:
- PHP Version: Elementor and WooCommerce recommend PHP 7.4 or higher.
- PHP Memory Limit: Should be at least 256M, preferably 512M or higher.
- Max Input Vars: 5000 or more.
- Max Execution Time: 180 or more.
If any of these values are below the recommended levels, contact your hosting provider (like Hostinger) and ask them to increase these limits. Explain that your Elementor checkout page is not working and you suspect insufficient server resources.

For more information, consult the Elementor System Requirements and WooCommerce Server Requirements.

8. Inspect Browser Console for Errors

The browser’s developer console can reveal JavaScript errors that might prevent the Elementor checkout page from functioning correctly.

Step-by-Step: Checking Console for Errors

Open your Elementor checkout page in a browser.
Right-click anywhere on the page and select “Inspect” or “Inspect Element.”
Go to the “Console” tab.
Look for any red error messages. These usually indicate JavaScript issues.
If you find errors, take a screenshot or copy the error messages. This information can be very helpful when contacting Elementor, WooCommerce, or plugin support.

Common errors might indicate conflicts with other scripts, malformed HTML, or issues with asset loading.

9. Review WordPress Debug Log

WordPress can log errors that occur on your site, which can be invaluable for diagnosing why your Elementor checkout page not working. This is more for developers but can provide crucial clues.

Step-by-Step: Enabling and Checking Debug Log

Connect to your website via FTP or your hosting’s File Manager.
Navigate to the root directory of your WordPress installation.
Find the `wp-config.php` file.
Download a copy of `wp-config.php` as a backup.
Edit `wp-config.php` and add the following lines just before `/* That’s all, stop editing! Happy publishing. */`:
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
```
Note: Set `WP_DEBUG_DISPLAY` to `false` so errors aren’t shown publicly on your site, which is bad for user experience and security.
Save the file and upload it back to your server, overwriting the old one.
Now, revisit your Elementor checkout page and try to replicate the issue.
Afterward, navigate to the `/wp-content/` directory. You should find a new file named `debug.log`.
Open `debug.log` and look for recent error messages, especially anything related to Elementor, WooCommerce, or your checkout page.
Important: Once you’re done troubleshooting, revert `WP_DEBUG` back to `false` in `wp-config.php` for security and performance reasons.

The WordPress Codex on Debugging offers more insights.

10. Payment Gateway Issues

If the Elementor checkout page displays but fails at the payment processing stage, the issue might be with your payment gateway plugin or its configuration.

Step-by-Step: Checking Payment Gateway

Go to WooCommerce > Settings > Payments.
Review the settings for your active payment gateways (e.g., Stripe, PayPal, Square). Ensure your API keys, sandbox/live modes, and account details are correct.
If you use a third-party payment gateway plugin, temporarily deactivate it and activate a default WooCommerce gateway like “Cash on Delivery” or “Check Payments.”
Test the Elementor checkout page with a simple payment method. If it works, the issue is with your payment gateway plugin.
Contact the payment gateway plugin’s support or reconfigure it carefully, following its official documentation.

Common Issues and Troubleshooting for Elementor Checkout Page Not Working

“Oops, something went wrong here.” or Blank Elementor Checkout Page

These messages often point to a critical error, frequently a PHP error or a catastrophic script conflict. Use the debug log (Solution 9) to pinpoint the exact error. Plugin or theme conflicts (Solutions 4 & 5) are very common causes here.

Elementor Checkout Fields Not Displaying Correctly or Missing

If your Elementor checkout fields are not working or missing, this usually indicates a problem with the WooCommerce Checkout widget in Elementor or a conflict affecting how WooCommerce renders its forms.

WooCommerce System Status: Go