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How to Fix Elementor HubSpot Integration Not Working

Are you using Elementor to build stunning landing pages and forms, but running into a roadblock when trying to connect them with HubSpot? It can be incredibly frustrating when your hard work on lead generation isn’t translating into your CRM because the Elementor HubSpot not working issue is holding you back. You’ve set up your forms, linked your HubSpot account, but the data just isn’t flowing.

You’re not alone! Many WordPress users and website owners face hiccups when integrating different platforms. The good news is that most of these problems are solvable with a systematic approach. In this comprehensive guide, we’ll walk you through common reasons why your Elementor HubSpot not working might be failing and provide actionable, step-by-step solutions to get your integration running smoothly again. We’ll cover everything from simple configuration checks to deeper compatibility issues, ensuring you have all the tools to troubleshoot and resolve the problem.

Let’s dive in and fix your Elementor HubSpot integration!

Understanding Why Your Elementor HubSpot Integration Might Not Be Working

Before we jump into the fixes, it’s helpful to understand the common culprits behind an Elementor HubSpot not working scenario. Identifying the root cause can save you time and effort.

Common Causes for Elementor HubSpot Not Working:

• Incorrect API Key/Authentication: This is by far the most frequent issue. An outdated, incorrect, or expired API key will prevent communication.
• Form Field Mapping Errors: HubSpot needs to know which Elementor form field corresponds to which HubSpot property. Mismatched or missing mappings will cause data to be lost or not recorded.
• Plugin Conflicts: Other WordPress plugins (especially security, caching, or other form plugins) can interfere with Elementor’s functionality or its connection to external services.
• Caching Issues: Server-side, plugin-based, or browser caching can serve old versions of your pages, preventing new integration settings from taking effect.
• Elementor or HubSpot Plugin Outdated: Running old versions of Elementor, Elementor Pro, or the HubSpot WordPress plugin can lead to compatibility problems and bugs.
• Server-Side Restrictions/Firewall: Your hosting environment’s firewall (WAF), security settings, or PHP configuration might be blocking external API calls to HubSpot.
• HubSpot Account Permissions: The HubSpot user associated with your API key might not have the necessary permissions to create or update contacts/forms.
• Form Submission Errors (e.g., reCAPTCHA): Sometimes, reCAPTCHA or other spam prevention mechanisms can interfere with form submissions before they even reach the HubSpot integration.
• Theme Conflicts: Less common, but a poorly coded theme could potentially interfere with Elementor’s scripts.

Initial Checks: The Simplest Solutions to Elementor HubSpot Not Working

Let’s start with the quickest and easiest solutions. You’d be surprised how often these basic steps resolve the Elementor HubSpot not working problem.

Verify Your HubSpot API Key/Authentication

The API key is the bridge between Elementor and HubSpot. Even a single incorrect character can break the connection.

1. Log in to your HubSpot Account: Go to your HubSpot dashboard.
2. Find your API Key:
• In older HubSpot accounts: Navigate to Settings (gear icon) > Integrations > API key.
• In newer HubSpot accounts, HubSpot encourages using OAuth 2.0 for app integrations. If you’re using the official HubSpot WordPress plugin, it often handles authentication via OAuth, where you simply connect your account. If you’re using Elementor’s direct integration, it typically requires a Private App Access Token or API Key.
• For Private App Access Token: Go to Settings > Integrations > Private apps. Create a new private app, grant the necessary scopes (e.g., CRM scopes for contacts, forms), and retrieve the access token. This is the recommended secure method.
3. Copy the Key/Token: Ensure you copy the entire key or token without any leading or trailing spaces.
4. Navigate to Elementor Integrations: In your WordPress dashboard, go to Elementor > Settings > Integrations.
5. Find HubSpot Integration: Scroll down to the HubSpot section.
6. Paste and Save: Paste your API key or Private App Access Token into the designated field. Click Save Changes.
7. Test the Form: Submit your Elementor form to see if the data now appears in HubSpot.

Reference: Elementor HubSpot Integration Documentation, HubSpot Private Apps Documentation

Check Elementor Form Field Mapping

This is another common pitfall. If your Elementor form fields don’t correctly map to HubSpot properties, the data won’t transfer. This is a crucial step when your Elementor HubSpot not working.

1. Edit Your Elementor Form: Open the page with your form in Elementor editor.
2. Select the Form Widget: Click on your form widget to open its settings.
3. Navigate to Actions After Submit: In the left-hand panel, go to Content tab > Actions After Submit. Ensure HubSpot is added as an action.
4. Expand the HubSpot Section: Click on the newly added HubSpot tab.
5. Review Field Mapping:
• The dropdowns under “Field Mapping” should show your Elementor form fields on the left and the corresponding HubSpot properties on the right.
• Carefully match each Elementor field (e.g., “Email,” “Name,” “Message”) to the correct HubSpot property (e.g., “Email,” “First Name,” “Last Name,” “Message/Comments”).
• If you have custom fields in HubSpot, ensure you’ve created them correctly and they appear in the dropdown.
• For required HubSpot fields, make sure you have a corresponding Elementor field mapped.
6. Refresh Fields (if needed): If you’ve recently added new fields in HubSpot, you might need to click the refresh icon next to the field mapping section to pull in the latest properties.
7. Update and Test: Click Update to save your changes in Elementor, then test your form thoroughly.

Clear All Caches (Website, Plugin, Browser)

Caching can be a silent killer of integrations. It stores old versions of your site, preventing new configurations from taking effect. If your Elementor HubSpot not working issue persists, clearing caches is a vital next step.

1. WordPress Caching Plugins: If you use a caching plugin like WP Rocket, LiteSpeed Cache, W3 Total Cache, or SG Optimizer, clear its cache entirely. There’s usually a “Clear Cache” or “Purge All” button in your WordPress admin bar or plugin settings.
2. Server-Side Caching: Your hosting provider might have server-level caching. Check your hosting control panel (cPanel, hPanel, etc.) for options to clear server cache. For Hostinger users, this can often be managed within hPanel.
3. Elementor Cache: Go to Elementor > Tools > Regenerate CSS & Data. Click Regenerate Files, then Sync Library.
4. Browser Cache: Clear your browser’s cache and cookies, or test the form in an incognito/private browsing window to rule out browser-specific issues.

Advanced Troubleshooting: When Elementor HubSpot Still Not Working

If the initial checks didn’t resolve your Elementor HubSpot not working problem, it’s time to dig a bit deeper. These solutions involve reviewing conflicts, updates, and server configurations.

Update Elementor, HubSpot Plugin, and WordPress Core

Outdated software is a common source of bugs and compatibility issues. Always keep your components updated.

1. Backup Your Website: Before any major updates, always create a full backup of your website. This is crucial for recovery if anything goes wrong. Hostinger users can often find backup options within hPanel.
2. Update WordPress Core: Go to Dashboard > Updates in your WordPress admin and update WordPress if a new version is available.
3. Update Elementor and Elementor Pro: Navigate to Plugins > Installed Plugins. Look for Elementor and Elementor Pro and update them to their latest versions.
4. Update HubSpot WordPress Plugin (if installed): If you use the official HubSpot WordPress plugin for CRM functionality, ensure it’s also up to date.
5. Test Again: After updating, clear all caches (as described above) and test your form.

Check for Plugin and Theme Conflicts

A conflicting plugin or theme can break functionality. This diagnostic step helps isolate the issue when your Elementor HubSpot not working.

1. Deactivate All Other Plugins:
   • Go to Plugins > Installed Plugins.
   • Select all plugins except Elementor, Elementor Pro, and the HubSpot WordPress plugin (if you’re using it).
   • Choose “Deactivate” from the bulk actions dropdown and click Apply.
2. Test the Form: Submit your Elementor form again. If it works, a deactivated plugin was the culprit.
3. Isolate the Conflicting Plugin:
   • Reactivate your plugins one by one, testing the Elementor form after each activation.
   • Once the integration breaks again, you’ve found the conflicting plugin.
   • Contact the plugin developer for support, look for alternative plugins, or consider if you truly need that specific plugin.
4. Switch to a Default Theme: If deactivating plugins doesn’t solve the issue, switch your theme to a default WordPress theme like Twenty Twenty-Four or Hello Elementor.
   • Go to Appearance > Themes. Activate a default theme.
   • Test the Elementor form. If it works, your theme is causing the conflict. Contact your theme developer for support.
5. Reactivate Your Original Theme and Plugins: Once troubleshooting is complete, reactivate your preferred theme and plugins.

Review Server-Side Configuration and Firewall Settings

Your hosting environment can sometimes block external connections. This is a less common but crucial step if your Elementor HubSpot not working persists after other checks.

1. Check PHP Version: Ensure your server is running a recent and supported PHP version (e.g., PHP 7.4 or 8.x). Elementor often requires newer PHP versions for optimal performance and compatibility. You can usually check/change this in your hosting control panel.
2. PHP Memory Limit: Increase your PHP memory limit if it’s too low (e.g., 256MB or 512MB). This can prevent Elementor from properly processing and sending data. You can often do this via your wp-config.php file (add define('WP_MEMORY_LIMIT', '256M'); above the “That’s all, stop editing!” line) or your hosting control panel.
3. Server Logs: Check your server’s error logs for any clues. These logs can point to specific issues with API calls, permissions, or resource limitations. Your hosting provider can help you access these.
4. Firewall/WAF (Web Application Firewall): If your host uses a WAF (like ModSecurity or Cloudflare’s WAF), it might be blocking the outbound connection to HubSpot’s API. You might need to whitelist HubSpot’s domains or temporarily disable the WAF for testing (with caution!). Contact your hosting provider’s support for assistance with firewall rules.
5. cURL Errors: API calls often rely on cURL. If your server has cURL issues, it can prevent Elementor from communicating with HubSpot. Check your WordPress Site Health (Tools > Site Health) for any critical issues related to cURL.

Reference: WordPress Site Health Documentation, Hostinger Tutorial: How to Increase PHP Memory Limit

Check HubSpot Account Permissions

Ensure the HubSpot user linked to your API key or private app has sufficient permissions to perform the actions Elementor requires (e.g., creating contacts, updating contact properties).

1. Log in to HubSpot: Access your HubSpot account as an administrator.
2. Go to Users & Teams: Navigate to Settings (gear icon) > Users & Teams.
3. Verify User Permissions: Locate the user associated with your integration (if applicable, or the team that owns the private app). Ensure they have at least “Write” access for Contacts and potentially “Forms” if your integration involves form submissions directly to HubSpot forms.

Common Issues and Quick Troubleshooting for Elementor HubSpot Not Working

Let’s address some specific scenarios and what to do when your Elementor HubSpot not working in a particular way.

“HubSpot is not appearing in ‘Actions After Submit'”

This usually means Elementor isn’t recognizing the HubSpot integration.

• Solution: Double-check that your HubSpot API key/Private App Access Token is correctly entered in Elementor > Settings > Integrations and saved. Clear Elementor cache.

“Form Submissions are sporadic or only some fields transfer”

This points directly to field mapping or data validation issues.

• Solution: Revisit your Elementor form’s HubSpot action settings and meticulously re-check the field mapping, ensuring each Elementor field is paired with the correct HubSpot property. Look for required HubSpot fields that might be missing a mapping.

“Errors related to ‘CORS’ or ‘Blocked by Client'” in Browser Console”

These are often related to server configuration or security settings.

• Solution: This can indicate a server-side firewall or a misconfigured WordPress address. Consult your hosting provider. Ensure your WordPress Address (URL) and Site Address (URL) in Settings > General are identical and use https:// if your site is SSL-enabled.

“Nothing happens on form submission, no error message”

This can be a tricky one, often pointing to JavaScript errors or server-side issues.

• Solution 1: Check your browser’s developer console for JavaScript errors (right-click on the page, Inspect Element, go to Console tab).
• Solution 2: Temporarily disable any reCAPTCHA or other spam prevention on your form to see if that’s interfering.
• Solution 3: Review your server error logs (PHP error logs) for any clues about failures during the form submission process.

“After an update, my Elementor HubSpot not working anymore!”

Updates, while necessary, can sometimes introduce unexpected issues.

• Solution:
  1. Immediately clear all caches.
  2. If the problem persists, check for known issues on the Elementor or HubSpot plugin support forums.
  3. If you have a backup, consider rolling back to the previous version, then waiting for a patch or attempting the update again after further research.

Tips and Best Practices for Elementor HubSpot