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Elementor Razorpay Not Working? Fix It Now

Are your customers facing roadblocks at checkout, seeing error messages instead of successful payment confirmations? If you’re running an online store or collecting payments via Elementor and Razorpay, a non-functional payment gateway can be a major headache, leading to lost sales and frustrated users. We understand how critical a smooth payment process is for your business.

In this comprehensive guide, we’ll dive deep into the common reasons why your Elementor Razorpay might not be working and provide you with actionable, step-by-step solutions to get your payment system back on track. Whether it’s a simple configuration error, a plugin conflict, or a server-side issue, we’ve got you covered. Let’s fix this together!

Understanding Why Elementor Razorpay Not Working Occurs

Before jumping into solutions, it’s crucial to understand the potential culprits behind your Elementor Razorpay not working issue. Payment gateways are complex systems that involve multiple components:

• Your WordPress installation: The core CMS.
• Elementor: Your page builder.
• WooCommerce (often): Your e-commerce platform.
• Razorpay plugin/integration: The bridge to Razorpay’s API.
• Razorpay API & Dashboard: The payment service provider.
• Your hosting environment: Server settings, PHP version, etc.
• Browser and client-side factors: User’s browser, extensions.

A snag in any of these areas can manifest as your Elementor Razorpay not working correctly.

Initial Checks and Quick Fixes for Elementor Razorpay Not Working

Sometimes, the solution is simpler than you think. Let’s start with a few basic checks.

1. Clear Caches – The Universal Troubleshooter

Caching can often lead to outdated information being served, causing unexpected behavior. This is one of the first things you should always try when any part of your WordPress site isn’t behaving as expected.

1. WordPress Caching Plugin: If you’re using plugins like WP Super Cache, LiteSpeed Cache, W3 Total Cache, or SG Optimizer, clear their cache from your WordPress admin dashboard (usually found in a dedicated menu item or the top admin bar).
2. Elementor Cache: Elementor also has its own cache. Navigate to Elementor > Tools > Regenerate CSS & Data and click Regenerate Files. Then go to the General tab and click Clear Cache.
3. Browser Cache: Clear your browser’s cache and cookies, or try testing your site in an incognito/private browsing window.
4. Server-Side Cache: If your host (like Hostinger) provides server-level caching, clear it through your hosting control panel (e.g., hPanel Cache Manager).

Tip: Always clear all levels of cache after making any significant changes to your site’s configuration or plugins.

2. Test in Incognito Mode and Disable Browser Extensions

Browser extensions or outdated browser caches can sometimes interfere with JavaScript, which is crucial for payment gateways. Try accessing your payment page in an incognito/private browser window. If it works there, the issue likely lies with your browser’s extensions or cache.

3. Check Razorpay Status Page and API Keys

Is Razorpay Experiencing Issues?

Occasionally, the problem might not be on your end. Check Razorpay’s official status page to see if they are experiencing any service outages or maintenance. Razorpay Status Page

Verify API Keys and Webhooks

Incorrect or expired API keys are a common cause of Elementor Razorpay not working. Double-check your Razorpay API keys in your WordPress settings.

1. Log in to your Razorpay Dashboard: Go to dashboard.razorpay.com.
2. Navigate to API Keys: In the left sidebar, go to Settings > API Keys.
3. Generate New Keys (if needed): If your keys are compromised or you’re unsure, generate a new set of Key ID and Key Secret.
4. Update Keys in WordPress:
• If using a dedicated Razorpay plugin for Elementor/WooCommerce, navigate to its settings (e.g., WooCommerce > Settings > Payments > Razorpay).
• Carefully copy and paste the new Key ID and Key Secret. Ensure there are no extra spaces.
5. Check Webhooks: For payment status updates and order completion, webhooks are essential. Ensure your Razorpay webhook is correctly configured to point to your WooCommerce/WordPress site’s webhook URL. This URL is usually provided by your Razorpay integration plugin. For WooCommerce, it’s typically something like `yourdomain.com/?wc-api=WC_Gateway_Razorpay`. Detailed instructions can be found in the Razorpay Webhooks Documentation.

Tip: Always use Test Mode API keys for testing and Live Mode API keys for production. Never mix them up!

In-Depth Troubleshooting for Elementor Razorpay Not Working

If the quick fixes didn’t resolve your Elementor Razorpay not working issue, it’s time for more detailed troubleshooting.

1. Plugin and Theme Conflicts

WordPress sites often rely on a multitude of plugins and themes. Conflicts between them are a very common cause of unexpected behavior.

1. Deactivate All Other Plugins: This is the most effective way to identify a conflict.
   • Go to Plugins > Installed Plugins.
   • Select all plugins except Elementor, Elementor Pro (if applicable), WooCommerce (if applicable), and your Razorpay integration plugin.
   • From the “Bulk Actions” dropdown, choose Deactivate and click Apply.
2. Test the Razorpay Payment: Try to make a payment. If it works, a deactivated plugin was causing the conflict.
3. Reactivate Plugins One by One: Reactivate your plugins one by one, testing the Razorpay payment after each activation. The moment the payment breaks again, you’ve found the conflicting plugin.
4. Switch to a Default Theme: If deactivating plugins doesn’t help, switch your theme to a default WordPress theme like Twenty Twenty-Four or Storefront (for WooCommerce). Go to Appearance > Themes, activate a default theme, and retest. If the issue resolves, your theme is the problem.

Important: Perform these tests on a staging site first, if possible, to avoid affecting your live website’s user experience. If not, do it during off-peak hours.

2. Verify Plugin and WordPress Core Versions

Outdated software can lead to security vulnerabilities and compatibility issues. Always keep your site updated.

1. Update WordPress Core: Ensure your WordPress installation is running the latest stable version. Go to Dashboard > Updates.
2. Update Elementor and Elementor Pro: Keep Elementor and Elementor Pro updated. Check for updates in Plugins > Installed Plugins.
3. Update WooCommerce: If you’re using WooCommerce, ensure it’s on the latest version.
4. Update Razorpay Integration Plugin: Crucially, make sure your Razorpay integration plugin (e.g., “WooCommerce Razorpay Gateway”) is up-to-date. Developers constantly release updates for bug fixes and compatibility improvements.

Tip: Before performing major updates, always create a full backup of your website. See Hostinger’s guide on backing up WordPress.

3. Check PHP Version and Server Requirements

WooCommerce, Elementor, and payment gateway plugins often have minimum PHP version requirements. Running on an outdated PHP version can lead to all sorts of problems, including your Elementor Razorpay not working.

1. Check Current PHP Version:
   • Go to Tools > Site Health > Info in your WordPress dashboard.
   • Expand the “Server” section to find your PHP version.
2. Compare with Requirements:
   • Check WordPress’s official requirements (currently PHP 7.4 or greater, preferably 8.0+).
   • Check Elementor’s system requirements.
   • Check the documentation for your specific Razorpay integration plugin and WooCommerce for their recommended PHP versions.
3. Update PHP Version: If your PHP version is outdated, you’ll need to update it through your hosting control panel (e.g., hPanel, cPanel, Plesk). Hostinger users can navigate to Hosting > Manage > PHP Configuration. Select a newer, stable version (e.g., PHP 8.1 or 8.2).

Important: Always test your site thoroughly after updating PHP, as some older plugins or themes might not be compatible with newer PHP versions.

4. Examine WordPress Debug Logs and Server Error Logs

When all else fails, logs can provide crucial clues. They record errors and warnings that can pinpoint the exact issue.

1. Enable WordPress Debugging:
   • Connect to your site via FTP or cPanel File Manager.
   • Locate the wp-config.php file in your WordPress root directory.
   • Add the following lines of code just before the line `/* That’s all, stop editing! Happy publishing. */`

   define( 'WP_DEBUG', true );
   define( 'WP_DEBUG_LOG', true );
   define( 'WP_DEBUG_DISPLAY', false );
   @ini_set( 'display_errors', 0 );
   

   • This will record errors into a file named debug.log inside the wp-content folder without displaying them on your live site.
2. Recreate the Issue: Try to initiate a Razorpay payment again to trigger any errors.
3. Review the debug.log file: Open wp-content/debug.log via FTP/File Manager and look for recent error messages related to Razorpay, Elementor, or WooCommerce.
4. Check Server Error Logs: Your hosting provider also maintains server error logs (e.g., `error_log` files). Access these through your hosting control panel or ask your host’s support team for assistance.

Look for keywords like “Razorpay,” “API,” “Fatal error,” “syntax error,” or “undefined function.” These messages can directly tell you which plugin or code segment is causing the problem.

5. Reconfigure Elementor Form/Widget

If you’re using an Elementor Form widget directly to integrate with Razorpay (perhaps via a custom webhook or a third-party add-on), ensure the form fields are correctly mapped and the submission actions are set up properly.

1. Edit Page with Elementor: Open the page containing your payment form with Elementor.
2. Select the Form Widget: Click on the Elementor Form widget.
3. Review Form Fields: Ensure all required fields (e.g., amount, email, name) are present and correctly named if your Razorpay integration expects specific field names.
4. Check “Actions After Submit”:
   • If you’re using a direct Razorpay action, ensure it’s selected and configured with the correct API keys and other settings.
   • If you’re using a webhook, verify the webhook URL is correct and the data being sent matches Razorpay’s requirements.

Common Issues and Troubleshooting for Elementor Razorpay Not Working

Let’s address some specific scenarios where Elementor Razorpay not working might manifest.

Issue: “Payment Failed” or “Invalid API Key” Errors

• Solution: Double-check your Razorpay Key ID and Key Secret. Ensure they are correct, belong to the right mode (test/live), and have no leading/trailing spaces. Regenerate keys in Razorpay dashboard if necessary. Verify your network connectivity.

Issue: Payment Gateway Not Appearing on Checkout Page

• Solution:
  1. Check WooCommerce Payment Gateways: Go to WooCommerce > Settings > Payments. Ensure Razorpay is enabled and dragged to the top of the list (optional, but good for prominence).
  2. Plugin Conflict: Follow the plugin conflict resolution steps described above.
  3. Geolocation Restrictions: Some payment gateways can be restricted by country. Ensure your customer’s location isn’t a factor.

Issue: Payments Are Stuck in “Pending” Status

• Solution: This often indicates a problem with webhooks.
  1. Verify Webhook URL: Ensure the webhook URL configured in your Razorpay dashboard points correctly to your WordPress/WooCommerce site.
  2. Check SSL Certificate: Webhooks often require an active SSL certificate (HTTPS) on your site. If your site is HTTP, enable HTTPS. Hostinger users can easily install a free SSL via their hPanel.
  3. Firewall/Security Plugin Blocking: Check your security plugins (e.g., Wordfence, Sucuri) or server firewall for any blocked requests coming from Razorpay’s IP addresses. You might need to whitelist Razorpay’s webhook IPs.
  4. Server