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How to Fix Elementor Stripe Integration Not Working

Are you running an online store or collecting payments through your WordPress website, only to find your Elementor Stripe integration not working as expected? It can be incredibly frustrating when a core payment gateway fails, potentially leading to lost sales and a poor user experience. Whether your payment forms aren’t submitting, transactions are failing, or you’re simply struggling with the initial setup, you’re in the right place.

In this comprehensive guide, we’ll dive deep into common issues that cause Elementor Stripe not working, provide step-by-step solutions, and equip you with the knowledge to troubleshoot and maintain a seamless payment process. We’ll cover everything from configuration errors and plugin conflicts to server-side problems, ensuring you have all the tools to get your Stripe payments flowing smoothly again.

Understanding Your Elementor Stripe Setup

Before we jump into fixes, it’s crucial to understand how Stripe usually integrates with Elementor. Most commonly, this involves one of two scenarios:

• Elementor Pro Forms with a Stripe Addon: Elementor Pro’s forms widget is powerful, but to accept Stripe payments directly, you typically use a third-party addon like “Stripe for Elementor Forms” or similar plugins that bridge the gap.
• WooCommerce with Elementor: If you’re running an online store, you’re likely using WooCommerce for your product catalog and checkout, with Elementor used to design product pages, shop archives, and potentially custom checkout layouts. WooCommerce has its own robust Stripe Payment Gateway plugin.

The troubleshooting steps might vary slightly depending on your specific setup, but many core principles remain the same.

Initial Checks When Elementor Stripe Not Working

Before diving into complex solutions, let’s cover some fundamental checks. Often, the simplest things are overlooked.

1. Check Plugin and Theme Compatibility

Outdated plugins or themes are frequent culprits behind integration issues. Ensure all components are up-to-date and compatible.

1. Update WordPress: Go to Dashboard > Updates and ensure your core WordPress installation is the latest version.
2. Update Elementor and Elementor Pro: Navigate to Plugins > Installed Plugins. Check for updates for both Elementor and Elementor Pro.
3. Update Stripe Integration Plugin: If you’re using a specific plugin for Stripe integration with Elementor Forms (e.g., Stripe for Elementor Forms), ensure it’s updated.
4. Update WooCommerce and Stripe Gateway: If using WooCommerce, update WooCommerce itself and the “WooCommerce Stripe Payment Gateway” plugin.
5. Update Your Theme: Ensure your WordPress theme is updated to its latest version.

Warning: Always back up your website before performing any updates. A staging environment is highly recommended for testing updates.

2. Clear Caches (WordPress, Browser, Server, CDN)

Caching can sometimes serve old versions of files or configurations, leading to unexpected behavior. This is a common solution for any “Elementor Stripe not working” issue.

1. WordPress Caching Plugin: If you use a plugin like WP Super Cache, LiteSpeed Cache, or WP Rocket, clear all cached data from its settings panel.
2. Browser Cache: Clear your browser’s cache and cookies, or try testing your site in an incognito/private browsing window.
3. Server-Side Cache: If your hosting provider (like Hostinger) offers server-level caching, clear it through your hosting control panel (e.g., hPanel, cPanel).
4. CDN Cache: If you use a Content Delivery Network (CDN) like Cloudflare, clear its cache as well.

3. Verify Stripe Account Status and Settings

Ensure your Stripe account is active, verified, and correctly configured.

• Account Activation: Log into your Stripe Dashboard and check if your account is fully activated and not under review or facing any restrictions.
• Payment Methods: Go to Stripe Dashboard > Settings > Payment methods and ensure the methods you intend to use are enabled.
• Webhook Configuration: For many integrations, webhooks are crucial for Stripe to communicate back to your website about transaction statuses. Ensure your webhook endpoints are correctly configured and pointing to the right URL on your site. (More on this later).

Step-by-Step Solutions to Fix Elementor Stripe Integration Not Working

Now, let’s dive into more specific troubleshooting steps to resolve your “Elementor Stripe not working” predicament.

Solution 1: Reconfigure Stripe API Keys

Incorrect API keys are a common cause of payment gateway failures. Even a single typo can break the integration.

Step-by-step:

1. Generate New API Keys in Stripe:
   • Log into your Stripe Dashboard.
   • Go to Developers > API keys.
   • You’ll see your Publishable key and Secret key. Note that you can reveal a new secret key if needed. You can also create restricted API keys for better security.
   • Ensure you are using the Live keys for production, and Test keys for testing.
2. Input Keys into WordPress:
   • For Elementor Forms + Stripe Addon: Go to the settings of your specific Stripe for Elementor Forms addon. This is usually found under Elementor > Settings > Integrations or within the plugin’s own settings page. Input your Stripe Publishable Key and Secret Key.
   • For WooCommerce Stripe Gateway: Go to WooCommerce > Settings > Payments > Stripe. Ensure the Enable/Disable checkbox is ticked. Scroll down to the “API keys” section and carefully enter your Live Publishable Key and Live Secret Key.
3. Save Changes and Test: After saving, clear any caches and attempt a test purchase. Remember to switch between Test and Live modes correctly.

Solution 2: Verify Webhook Configuration

Webhooks are essential for Stripe to send notifications back to your WordPress site about the status of payments (e.g., successful, failed, refunded). If these aren’t set up correctly, your orders might not update, or post-payment actions might not trigger.

Step-by-step:

1. Find Your Webhook URL:
   • For WooCommerce Stripe Gateway: Go to WooCommerce > Settings > Payments > Stripe. Look for a section related to Webhooks. WooCommerce usually provides a dedicated “Webhook endpoint” URL you need to copy. It often looks something like yourdomain.com/?wc-api=WC_Gateway_Stripe.
   • For Elementor Forms Stripe Addons: Check the documentation or settings of your specific Stripe addon. It should provide the correct webhook URL.
2. Add/Update Webhook in Stripe Dashboard:
   • Log into your Stripe Dashboard.
   • Go to Developers > Webhooks.
   • Click + Add endpoint or select an existing one if you need to update it.
   • Paste your Webhook URL into the “Endpoint URL” field.
   • Under “Version,” select the recommended API version or the latest one.
   • Crucially, click on + Select events and choose the events your site needs to listen for. Common events include: payment_intent.succeeded, payment_intent.payment_failed, checkout.session.completed, charge.succeeded, charge.failed. For WooCommerce, it’s best to allow the plugin to suggest the required events or check WooCommerce’s official documentation for precise requirements.
   • Click Add endpoint (or Update endpoint).
3. Verify Webhook Secret (if applicable): Some integrations require a Webhook Signing Secret. After adding the endpoint in Stripe, Stripe will provide a “Signing secret” (starts with whsec_...). Copy this and paste it into the corresponding field in your WordPress Stripe plugin settings.
4. Test Webhook: In your Stripe Dashboard, you can select an endpoint and click “Send test event” to simulate a webhook call and check if your site receives it correctly.

Solution 3: Address Plugin Conflicts

Plugin conflicts are notorious for causing unexpected behavior, including your “Elementor Stripe not working” issues. This is especially true in WordPress environments with many active plugins.

Step-by-step:

1. Deactivate Plugins Methodically:
   • Go to Plugins > Installed Plugins.
   • Deactivate all plugins EXCEPT Elementor, Elementor Pro, your Stripe integration plugin (or WooCommerce and WooCommerce Stripe Gateway), and your caching plugin (if you have one).
   • Test your Stripe integration. If it works, a conflict exists.
   • Reactivate your other plugins one by one, testing your Stripe integration after each activation. The plugin that breaks Stripe again is the culprit.
2. Isolate the Problematic Plugin: Once identified, you can either:
   • Look for an alternative plugin.
   • Contact the plugin developer for support.
   • Search their support forums for known conflicts with Elementor or Stripe.

Solution 4: Check for JavaScript Errors

Many payment forms rely heavily on JavaScript for real-time validation and secure tokenization of card details. JavaScript errors can prevent your Stripe form from submitting.

Step-by-step:

1. Open Browser Developer Tools:
   • In Chrome: Right-click anywhere on your page and select “Inspect,” then go to the “Console” tab.
   • In Firefox: Go to “Tools > Web Developer > Web Console.”
   • In Safari: Go to “Develop > Show JavaScript Console.” (If “Develop” isn’t visible, enable it from Safari > Preferences > Advanced).
2. Look for Errors: Refresh your page with the console open and try to initiate a payment. Look for any red error messages in the console. These messages can provide clues about what’s breaking.
3. Interpret and Act:
   • If you see errors related to other plugins, try deactivating them (as described in Solution 3).
   • Errors related to missing or blocked Stripe scripts might indicate a caching issue, a CDN misconfiguration, or a security plugin blocking legitimate scripts.
   • Consult a developer if the errors are complex to understand.

Solution 5: Review Server Requirements and PHP Configuration

Your hosting environment plays a critical role. Ensure your server meets the minimum requirements for Elementor, WooCommerce, and the Stripe integration.

Step-by-step:

1. Check WordPress Site Health: Go to Tools > Site Health > Status and look for “Recommended improvements” or critical issues related to PHP version, memory limit, or other server configurations.
2. PHP Version: Ensure your website is running on a supported PHP version (e.g., PHP 7.4 or higher is often recommended). You can usually change this via your hosting control panel (e.g., hPanel’s PHP Configuration).
3. PHP Memory Limit: Increase your PHP memory limit if it’s too low (e.g., 256MB or 512MB). You can often do this in your wp-config.php file by adding define('WP_MEMORY_LIMIT', '256M'); or through your hosting panel.
4. HTTPS/SSL Certificate: Stripe requires your site to run on HTTPS. Ensure your SSL certificate is correctly installed and active. Check your site’s URL and make sure it starts with https://. If not, contact your hosting provider.
5. CURL Library: Stripe relies on the CURL PHP library to communicate with its servers. Ensure this library is enabled on your server. Your hosting provider can confirm this.

Solution 6: Debugging via Error Logs

When all else fails, error logs can be your best friend in diagnosing why your “Elementor Stripe not working” issue persists.

Step-by-step: